Aura Staffing Partners is committed to quality and continuous improvement, the company has completed its Joint Commission Healthcare Staffing Certification. The purpose of the Healthcare Staffing Certification Program is to “provide an independent, comprehensive evaluation of a staffing firm’s ability to provide qualified and competent staffing services,” according to the Joint Commission. If you or your family member has a concern related to quality or patient safety, please feel free to contact an Aura Staffing Partners representative at 312-955-1200 or info@aurastaff.com.

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may contact the Joint Commission at the following number.

Aura Staffing Partners is committed to providing a higher standard of service and to the delivery of safe, quality patient care.  Aura Staffing Partners complies with the Joint Commission’s Standards for Healthcare Staffing Services.  As our customer, you can have confidence that the processes within Aura Staffing Partners support that the supplemental staff working in your organization have met the requirements established by the Joint Commission.  To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Aura Staffing Partners provides the customer a written description of the following service features.  

1. Subcontractors 
   Aura Staffing Partners will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the customer. 
   
2. Floating 
   Assigned Employees may only be placed in assignments that match the job description for which Aura Staffing Partners assigns them; if an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities. 
   
3. Competency Review 
   It is the responsibility of Aura Staffing Partners to conduct and finalize the pre-employment assessment of the Assigned Employee’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the customer upon completion of Aura Staffing Partners orientation.  
   
   It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Employee, relative to the employee’s ability to perform specific job functions upon completion of employee’s assignment or shift. Aura Staffing Partners relies on the customer’s feedback in order to accurately assess and re-assess the competence of the Assigned Employee on an ongoing basis based on the customer’s report of clinical performance. 
   
4. Orientation of Employees 
   Aura Staffing Partners will provide all new employees with an orientation to the company’s policies and procedures.  It shall be the responsibility of customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee to properly use equipment.  
   
5. Employees and Independent Contractors 
   As the provider of staffing services, Aura Staffing Partners will be the employer of Assigned Employees and shall not by reason of their temporary assignment with the customer through Aura Staffing Partners become employees of the customer. At its sole discretion Aura Staffing Partners reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.  
   
6. Incident, Error, Tracking System 
   Upon notification of Incidents and or Errors, Aura Staffing Partners shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered tracked and analyzed is to shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required. 
   
7. Communicating Occupational Safety Hazards/Events 
   It shall be the responsibility of the customer to notify Aura Staffing Partners within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or AN. Customer agrees to initiate communication with AN whenever an incident/injury report related to the Assigned Employee is completed 
   
8. Requirements for Staff Specified 
   The requirements of staff sent to the customer by Aura Staffing Partners are to be determined by the customer as part of the written agreement between the two parties. It is Aura staffing Partners obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.  
   
9. Staff Matching Requirements 
   Aura Staffing Partners shall verify the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non–licensed nursing personnel such as sitters, caregivers and nursing assistants, it may also include licensed nursing personnel upon the request or approval of the customer.  
   
10. Conflicts of Interest 
    Aura Staffing Partners to the best of its ability identifies conflicts of interest. Aura Staffing Partners discloses all conflicts of interest to its clients. Aura staffing Partners annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors, and regulatory entities to determine conflicts of interest.  
    
    When conflicts of interest arise Aura Staffing Partners discloses this conflict of interest when appropriate to whichever client may be involved or affected. Aura Staffing Partners enforces that internal employees of Aura Staffing Partners are not permitted to maintain additional employment, accept gifts (other than those of nominal value) or to allow payment on their behalf of any travel, living or entertainment expense by any person or organization currently doing business with or seeking to conduct business with Aura Staffing Partners, unless approved by the client involved or potentially involved.